-
+1 - 312-224-1615
Get in touch with us
-
support@helpwithassignment.com
Send us an e-mail
Solution Library
Resource Utilization in Operations Management
Question
Cindy’s summer internship takes her to a Southwest Airlines reservation center. A sea of 1,000 telephone service representatives are answering calls concerning flight times, booking of reservations, handling of customer complaints, etc. She have received the following memo from a Southwest Airlines manager requesting a “downsizing” of service representatives at this reservation center.
“Worker utilization is getting too low. Our workers now average about 20% idle time. The average waiting time for our customers is now only 5 seconds. That is, they spend an average of only 5 seconds on hold before a service representative can answer their call. In keeping with our low cost philosophy, I recommend that we cut the work force by 10%. The resulting 10% increase in average customer hold time to 5.5 seconds is a trade-off that I believe is warranted by the cost savings.”
Is this analysis appropriate?
a) Yes.
b) No.
Download Full Solution
WHAT OUR STUDENTS SAY
Being a student in the Accounting and Management program I desperately needed help with writing my Variance Analysis – Performance Metrics assignment. The online managerial assignment experts at TheReliableTutor are very professional and clear in their communication and greatly helped me in understanding the assignment questions for the variance analysis assignment before starting to write the assignment essay. Their prices are also right for a student like me on a tight budget.
Henry Christian Student
Dimensions of fluids was a mind boggling concept for me and I really felt lost. Luckily, I came across HwA who not only helped me to go through the fluid mechanics assignments but importantly helped me understand the concepts of it which now coming to my use in my master degree as well.
Samantha Campbell Student
The topic I had selected for my dissertation required to include a report on the local markets of New South Wales. It was difficult getting help online as the data available are mostly generic and difficult to understand cohesively. Moreover, the majority of the online dissertation writing services online are located abroad somewhere in USA or UK. I was happy to see that HwA has dissertation writing helpers from not only Australia, but New South Wales itself and they cater specifically to students like us, who are from or studying in Australia.
Amelia Cairns Student
I always found that circuit design assignments are very mind boggling and for that reason I often got low scores in the past. However, one senior of mine suggested that I take help from HwA as he got much benefit from them. I was a bit sceptical to be honest, at the beginning but eventually when I trusted them with one assignment, the feedback was brilliant. My grades spiked up and since then I take their help on a regular basis.
Noah Smith Student
The prices for the assignment help at HwA are very reasonable and the quality of electric field assignment writing that I received was of a very high quality. There is never any compromise in the quality of work by the electric field assignment experts and they are extremely professional in their approach to any kind of electric field assignment questions.
Gloria Carter Student
Comments
this is a very good website
I have 50 questions for the same test your page is showing only 28
hi can you please help or guide me to answer my assignments. thanks
hi can anyone help or guide me to my assignments. thanks
This solution is perfect ...thanks
Hello Allison,I love the 2nd image that you did! I also, had never heard of SumoPaint, is something that I will have to exolpre a bit! I understand completely the 52 (or so) youtube videos that you probably watched. Sometimes they have what you want, sometimes they don't! However, it is always satisfying when you are able to produce something that you have taught yourself. Great job!Debra 0 likes
Perfect bank of solution.
great !
thanks for the quick response. the solution looks good. :)
thnx for the answer. it was perfect. just the way i wanted it.
works fine.