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Summary:
The case study from Harvard Business School is about Yamato Corporation, a parcel delivery company which provides door to door delivery in Japan. The company is leading the industry and it holds a maximum share of 31%. Though they are leading the business, the company wants to improve its operational efficiency. A competitor for Yamato named Sagawa is emerging the market as an alternate and Yamato wants to get back the position. These two scenarios are discussed in the solution.
Total word count is 2156
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