Control Chart for Achieving Productivity of 120 Transactions Per Day
Question
A company in the finance sector needs to improve the productivity of employees who process transactions requested by the general public. Complaints had been received from customers because of the excessive time taken to complete the transactions. A backlog had built up but has just been cleared by working every Saturday and an occasional Sunday. The only information available is the average number of transactions processed per employee for each of the last 26 days and the date. The number of employees remained constant. There is no log of any changes on the process, such as employees or supervisors allocated to specific tasks, or any change of method or rules for prioritising the different transactions.
Average transactions per employee per day
Date:
2016 Average number
of transactions
per employee
04/01 167
05/01 148
06/01 177
07/01 167
08/01 167
09/01 423
10/01 410
11/01 213
12/01 186
13/01 215
14/01 137
15/01 161
16/01 357
18/01 133
19/01 140
20/01 182
21/01 133
22/01 130
23/01 313
25/01 157
26/01 173
27/01 138
28/01 125
29/01 135
30/01 301
1/02 163
Plot an 'Individuals and moving range' control chart to determine whether this process is in control and whether the existing process, under weekday working conditions, would be capable of achieving a productivity target of 120 transactions/day. Based on your analysis what questions would you ask and/or what would you recommend?
Summary
This question belongs to finance and discusses about plotting an ‘Individuals and Moving Range’ control chart to clear the backlog in a finance sector company.
Word count: NA